a. Refer to L-343/13 dated December 3, 2013, where ICC is urged to provide the type/ nature of licences to be provided by the manufacturer for the IP telephones. //b. Ensure that power adapters, installation kits and necessary accesories like UTP cables etc. are included with the procurement of IP phones. //c. Ensure that techncial support is included with the procurement of phones. //d. Ensure that proposed models of the IP telephone are the latest in the market with all necessary updates.